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If the item being returned is under warranty, please also refer to our warranty page for additional information.
To speak directly with California Instruments Support, please email:
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, or call: 858-677-9040.
Shipping instructions:
| 1. | To prevent your product from incurring expensive damages during shipment, please return the product in the container and / or pallet that was originally shipped to you. If you no longer have this shipping material, we suggest that you ship the product in a container (wooden crates are preferred), strapped securely to a pallet that provides complete protection. Side Brackets and Front Handles should also be used to help prevent damage to the front and rear of the source. If you do not have access to this type of material at your facility or from a local packaging supplier, we can provide shipping supplies to you at a reasonable cost, please contact California Instruments Support at 858-677-9040. If you would like to work directly with the packaging companies we use to get a quote on packaging products, please point your browser to the following links: Chandler Packaging Incorporated Packaging Solutions 
Securely strap power source to pallet | 
Securely strap container to pallet | The customer is responsible for all damages incurred during shipment, and California Instruments will REFUSE delivery of any shipment that appears damaged as a result of insufficient packaging, or freight related damage. If your product is received but upon unpacking we find damage to your product, California Instruments will email you pictures of the damage and quote you the necessary repair charges.
| | 2. |  | If returning an FCS, MX or cabinet system, the system must be returned in the original wooden crate or be shipped in similar protective crating. |  | | 3. | Please list the RMA number on the outside of the container and on the paperwork included in the container. The shipment may be refused at California Instruments if the RMA number is not clearly visible on the container. | | 4. | If shipping within the United States, please ship the product to our facility freight prepaid:
California Instruments
9689 Towne Centre Drive
San Diego, CA 92121
If shipping from an international location, please have your freight forwarder specify the following company for USA customs clearance:
Air-Sea Forwarders Inc.
9009 La Cienega Blvd
Inglewood, CA 90301
Ph: 310-216-1616
Fax: 310-216-2625 | | 5. | Please note that any shipping damage incurred returning the product to our facility is the customer's responsibility. We will notify you of any obvious shipping damage when we receive the product. Product damage during shipment is generally a result of insufficient protective padding around the product, and using a container that is not sturdy enough for the weight of the product. Examples of damaged product and improper packing: |  
 
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